WELCOME TO THEE CREATOR HAUS
We’re excited to create with you! To ensure every project runs smoothly and you know exactly what to expect, please review our service policies before booking.
These policies apply to all services booked through Thee Creator Haus. Certain services may include additional terms based on the scope of your project.
PAYMENTS + DEPOSITS
Payment is required according to the terms provided at checkout, on your invoice, or within your service agreement.
Projects will not begin until the required payment or deposit has been received. Deposits secure your project within our creative schedule and are non-refundable.
Any remaining balance must be paid according to the agreed payment schedule. Final deliverables may be withheld until the project balance is paid in full.
REFUNDS + CANCELLATIONS
Due to the custom nature of our services, payments are non-refundable once work has begun.
If you need to cancel a project, please contact us as soon as possible. Any remaining payment obligations will be handled according to the terms of your specific project or service agreement.
PROJECT TIMELINES
Every service has a different turnaround time based on its scope and level of creative work required.
Your specific timeline will be provided within the service description, proposal, or agreement.
Project timelines begin once payment and all required information, content, and assets have been received.
Delays in client materials, feedback, or approvals may extend the original timeline.
RUSH PROJECTS
Rush availability is not guaranteed and must be approved before booking.
When available, projects requiring completion sooner than the standard service timeline may require an additional rush fee.
REVISIONS
Revision allowances vary by service and will be stated within your service details or agreement.
Revisions are adjustments to the existing design direction. Requests for an entirely new concept, significant changes after approval, or additions outside the original scope may require an additional fee.
Please submit revision requests as clear, consolidated feedback whenever possible.
CLIENT RESPONSIBILITIES
Clients are responsible for providing accurate and complete information, copy, images, logos, brand assets, dates, pricing, links, and other materials required for their project.
Please carefully review all designs before approval. Thee Creator Haus is not responsible for errors within information provided or approved by the client.
Clients are also responsible for having the appropriate rights or permission to use any materials they provide.
PROJECT SCOPE
Your booking includes the deliverables specifically listed within your selected service, proposal, or agreement.
Additional requests outside of the original scope may require an additional fee. Any additional investment will be communicated before the extra work begins.
FINAL FILES + APPROVAL
Final files are provided in the formats included with your selected service.
Editable or working source files are not included unless specifically stated.
Once final approval has been given, additional changes may be considered a new revision or service and may require an additional fee.
WEBSITE + DIGITAL PROJECTS
Clients booking website or digital platform services are responsible for their own domains, subscriptions, platform fees, and other third-party costs.
Ongoing website maintenance, platform management, and future updates are not included unless specifically stated within the service.
CREATIVE OWNERSHIP
Upon full payment, clients receive the applicable rights to use their final approved designs.
Drafts, rejected concepts, unused designs, working files, and creative explorations remain the property of Thee Creator Haus and may not be used by the client.
Thee Creator Haus reserves the right to showcase completed work within our portfolio, website, social media, and promotional materials unless confidentiality has been agreed upon in writing.
COMMUNICATION
Clear communication keeps the creative process moving.
Clients are expected to provide requested materials, approvals, and feedback within a timely manner. Client delays may result in an adjusted project timeline.
Please use the designated communication method provided for your project to keep communication organized.
SERVICE-SPECIFIC POLICIES
Brand Experiences, Monthly Creative Retainers, Thee Brand Residency, websites, creative direction, and other custom projects may include additional terms specific to that service.
When applicable, those details will be provided within your proposal, invoice, onboarding materials, or service agreement.
BEFORE YOU BOOK
We want you to feel confident and informed before investing in your experience with Thee Creator Haus.
If you have questions about a service, timeline, deliverables, or these policies, please reach out before booking.
We look forward to welcoming you into the Haus.